Everything ops needs to govern AI support in one control plane.
Helpbot Ops wraps AI automation in the guardrails, workflows, and reporting that operations leaders require. Every response, trigger, and forecast flows through a governed surface you own.
Built on Cloudflare Workers
Lightning-fast runtime with Durable Objects orchestrating channel traffic, keeping every automation compliant and in sync.
Four surfaces make Helpbot Ops
Each surface is modular so you can adopt at your own pace, but together they deliver governed automation with measurable impact.
Assist Desk
AI drafts routed directly into your existing helpdesk with confidence scores, contextual snippets, and source citations.
Guardrail Studio
Intent taxonomy builder, policy management, and tone calibration tools so legal and ops stay aligned.
Ops Analytics
Real-time queue health, automation rate, and savings dashboards backed by immutable audit events.
Automation Actions
No-code workflows that execute structured updates across Stripe, Shopify, Zendesk, and internal systems.
Launch timeline
Ship value in days, not months. Each stage pairs with in-product checklists and templates.
Provision & connect
Invite the ops pod, configure channel connectors, and upload knowledge in under 60 minutes using our wizard.
Calibrate guardrails
Run tone checks, define escalation paths, and set liability caps with built-in policy templates.
Assist rollout
Agents review AI drafts, provide feedback, and approve automation candidates tracked in the QA queue.
Automation scale
Enable auto-resolve on intents hitting 90%+ accuracy, share deflection dashboards with leadership.
Why teams pick Helpbot Ops
- Governed automations: guardrails and approvals embedded in every workflow.
- Unified analytics: roll-up metrics, finance-friendly exports, and anomaly alerts.
- Fast iteration: prompt sandbox, versioning, and one-click rollback per intent.
Agent experience
Inline suggestions, keyboard shortcuts, and coaching insights reduce fatigue. Every override feeds back into the model eval loop.
Packed with governable AI
Traceable prompts
Every response stores the prompt, knowledge sources, and redaction passes so QA can audit in seconds.
Evaluation harness
Curate golden tickets, run nightly evaluations, and publish accuracy reports to Slack automatically.
Human-in-loop loops
Sampling and review assignments keep humans in the right parts of the loop without slowing resolution.
Composable workflows
Chain triggers, approvals, and actions with guardrail checks so no automation runs without scrutiny.