Playbooks, templates, and benchmarks for modern support operations.
Grab practical guides to launch AI safely, benchmark your metrics, and rally finance and leadership around automation wins.
Ops desk kit
Weekly newsletter and template drops straight to your inbox. Built by former support ops leaders.
Resource library
Launch blueprint
A 20-page guide covering channel connection, guardrail setup, and go-live comms. Includes editable checklists.
Download PDFDeflection forecast model
Model automation savings with assumptions for SaaS, ecommerce, and fintech orgs. Built in Google Sheets.
Copy the sheetPolicy template pack
Pre-built liability caps, escalation flows, and redaction rules to fast-track compliance reviews.
Get the packExecutive briefing deck
Explain AI support automation to leadership with data-backed slides and storyboard talking points.
Download deckEvents & office hours
Weekly ops standup
Live session unpacking new features, automation patterns, and what top ops teams are measuring.
Automation clinics
Bring your tricky intents. Our solutions engineers co-build guardrails with you in real time.
Finance alignment lab
Workshop for ops + finance pairs to align on automation ROI tracking and rebate guardrails.
Stories from the field
RelayStack
Reduced backlog risk and delivered ROI in the first board report post-launch.
ParcelWave
Automated returns while maintaining fraud guardrails tied to finance approvals.
LedgerLane
Produced regulator-ready audit packs within two weeks of switching on automation.