HBHelpBot
Governed AI Helpdesk

Automate repeat tickets and keep your support machine under control.

Helpbot Ops gives support operations teams a governed AI helpdesk—one that unifies channels, enforces policy, and reports ROI automatically. Launch in a single shift, prove impact by dinner.

See the go-live blueprint Download the deflection forecast →
Automation rate 68%

Across onboarding, billing, and troubleshooting intents after first week live.

Escalation drop -38%

Engineering pings eliminated once intent guardrails enforce accuracy thresholds.

Time to ROI 24h

Median time to first fully automated resolution with assist-only mode.

Ops-level outcomes from day one

Your team gets control, finance gets proof, and agents get their hours back. Every metric is tied to an auditable event so you can share wins with confidence.

SLA compliance 5× faster

Live queue health and targeted signal alerts surface risk before it blows up your escalations.

-42% cost per resolution

Weekly CFO-ready breakdowns, with automation savings tracked by intent and channel.

+14 CSAT lift

Voice profiles and citation-backed answers maintain quality even as automation scales.

3 hours reclaimed daily

Agents exit the macro maze. Assist mode drafts and triage remove repetitive busywork.

Ops playbook: launch in four controlled moves

Every stage keeps humans in the loop, runs on guardrails you control, and produces audit-ready logs.

01

Connect + ingest

Forward inboxes, connect chat, drag policy PDFs. Helpbot indexes and tags by intent, SLA, and risk.

Calibrate guardrails

Set liability caps, redaction rules, and approval flows per intent. Run golden questions to validate tone and accuracy.

02
03

Assist-only launch

AI drafts appear inside the queue with confidence scores, source citations, and one-click override logging.

Scale automation

Flip on auto-resolve for intents that exceed 90% accuracy, share the deflection dashboard with execs.

04

Control surfaces built for operations leaders

  • Role-based controls for queues, shifts, and intent approvals.
  • Data residency, retention sliders, and auto redaction for PII & payments.
  • Audit log with answer provenance, prompt history, and override reasons.
  • Weekly ops digest summarising automation health, backlog risk, and savings.
"Helpbot plugged the gaps between Zendesk, spreadsheets, and ad-hoc macros. We launched during a Tuesday standup and showed ROI before the board packet went out." — Priya, Director of Support Operations @ RelayStack

Pricing built for Ops & Finance alignment

Outcome-driven tiers that keep finance comfortable, include guardrails by default, and grow with your automations.

Free

Starter

1 inbox, 2 seats, 100 AI messages, accuracy preview, weekly insight sampler. Watermarked widget.

Get started
$199/mo

Operations

5 seats, 3k AI messages, workflows lite, SLA alerts, custom branding, deflection forecast concierge.

Talk to sales
$499+/mo

Scale

25 seats, 20k AI messages, liability caps, Stripe/Shopify actions, SSO, audit log, partner sandbox.

Book a review

Usage add-on handles burst volumes. Outcome add-on rebates fees if deflection misses agreed targets.